Our terms

1.                    These terms
1.1                  These are the terms and conditions on which we supply our training services to you.
1.2                  Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the training services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2.                    Information about us and how to contact us
2.1                  We are Expert Tiling Courses UK Ltd a company registered in England and Wales. Our company registration number is 12387306. Our trading address is Unit 16 Maesglas Industrial Estate, Greenwich Road, Newport NP20 2NN.
2.2                  You can contact us by telephoning our customer service team at 0333 772 1933 or by writing to us at info@uktilingcourses.co.uk.
2.3                  If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4                  When we use the words "writing" or "written" in these terms, this includes emails.

3.                    Our contract with you
3.1                  Our acceptance of your order will take place at the end of the telephone call on which the training course is booked and you have paid us the required deposit (or payment in full if your training course is within 14 days).  At this point a contract will come into existence between you and us.
3.2                  Deposits are: 4 day course £100; 9 day course £200; 13 day course £300. Please refer to our website for any changes.

4.                    Our services
4.1                  The training courses provided may differ from those described on our website due to changes in relevant laws and regulatory requirements.  Although we have made every effort to ensure the descriptions are up to date, courses may vary slightly from those descriptions.

5.                    Our rights to make changes
5.1                  We may change the training courses:
(a)              to reflect changes in relevant laws and regulatory requirements; and
(b)             to implement minor technical adjustments and improvements
without the need to inform you.
5.2                  We will notify you of any significant changes to the training services and you may then contact us to end the contract before the changes take effect and receive a refund for any money paid for training not yet received.

6.                    Providing the training services
6.1                  During the order process we will confirm the date and time of the training course you will be attending.
6.2                  If the training course is cancelled or delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for your training course if this has not already taken place.
6.3                  We may need certain information from you so that we can supply the training services to you. If so, this will have been notified to you before you placed your order. We will contact you in writing to ask for any additional information that may be required. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.
6.4                  Any written or verbal information provided during the training course (“training materials”) is intended as general advice and guidance only. The training materials should not be regarded as specific advice (whether as to technical matters, health & safety, tax, insurance or otherwise) and when following any of the demonstrations or working on any of your own jobs, you are reminded to take specific bespoke advice tailored to the particular circumstances and requirements.
6.5                  Completion of the training course does not guarantee your competence to perform work or your ability to gain employment. We do not guarantee employment and we make no representation to your suitability of employment.

7.                    Your obligations during the training course
7.1                  During the training course you must:
(a)              comply with all reasonable standards of health and safety and comply with our health and safety procedures from time to time in force at the premises where the training course is taking place.
(b)             wear all personal protection equipment as and when required by any relevant laws and regulations and as stipulated by your instructor
(c)              comply with our dress code for attendance on the training course which may include but is not limited to wearing the appropriate footwear.
(d)             behave in an orderly and professional manner.
7.2                  Failure to comply with clause 7.1 could result in you being ejected from the training course.  In such circumstances, you will not be entitled to a refund.

8.                    Amending and ending the contract
8.1                  Your rights when you end the contract will depend on when you decide to end the contract.  You may be able to get a full refund if you decide to cancel your training course within the cooling-off period (i.e. 14 days of booking).  If you booked your training course less than 14 days before the course was due to take place, you will not be entitled to a refund.  If you are outside of the cooling-off period, clause 8.2 will apply.
8.2                  If you are outside the cooling-off period and cannot attend your training course any money paid for your training course will be non-refundable.  However, if you cancel more than 10 days before your training course was due to start, you will be allowed to transfer to another course that is within 3 months of the original course. Unless otherwise agreed by us in our sole discretion, you will only be permitted to transfer your training course once.  If you cancel less than 10 days before your agreed course date, the money paid for the training course is non-refundable and no alternative dates will be offered.
8.3                  If for any reason we have to cancel a training course, alternative dates will be offered or you can request your course fees to be refunded.
8.4                  If you have started your training course and choose not to complete it for any reason whatsoever, you cannot complete the remaining days at a later date and you will not be reimbursed for any money you have paid for the course.

9.                    How to end the contract with us (including if you have changed your mind)
9.1                  To end the contract with us, please call customer services on 0333 772 1933 or email us at info@uktilingcourses.co.uk. Please provide your name, home address, details of the course you are booked on and, your phone number and email address.
9.2                  If applicable, we will refund you the price you paid for the training course by the method you used for payment. Your refund will be made within 14 days of us agreeing to make the refund.

10.                  Price and payment
10.1               The prices for our training courses  can be found on our website.  We will notify you before we take payment from you if this has changed since the website was last updated. We take all reasonable care to ensure that the price of the training courses on our website are correct.
10.2               We accept payment from all major credit and debit cards.  The relevant deposit depending on the training course booked will be taken at the time of booking your training course and the balance must be paid no later than 14 days before your training course is due to start.

11.                  Our responsibility for loss or damage suffered by you
11.1               If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
11.2               Subject to clause 11.3, we shall not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a)              loss of profits;
(b)             loss of sales or business;
(c)              loss of agreements or contracts;
(d)             loss of anticipated savings;
(e)              loss of use or corruption of software, data or information;
(f)              loss of damage to goodwill; and
(g)             any indirect or consequential loss.
11.3               Subject to clause 11.1, our total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to the total fees paid to us for the training services.
11.4               We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the training services.

12.                  How we may use your personal information
12.1               We will use the personal information you provide to us:
(a)              to supply the products to you;
(b)             to process your payment for the training courses; and
(c)              if you agreed to this during the order process, to give you information about similar services that we provide, but you may stop receiving this at any time by contacting us.
12.2               We will only give your personal information to third parties where the law either requires or allows us to do so.
12.3               You understand that photographs may be taken of various training courses for marketing purposes and you grant to us, an irrevocable, non-exclusive, non-terminable, royalty-free licence to use any such photographs that contain images of you for the purposes of our own self-promotion and marketing including but not limited to including such photos on our website.  You can withdraw this consent at any time by contacting our customer services team at info@uktilingcourses.co.uk.

13.                  Other important terms
13.1               We may transfer our rights and obligations under these terms to another organisation. We will ensure that the transfer will not affect your rights under the contract.
13.2               You cannot transfer your rights or your obligations under these terms to another person unless we agree to this in writing.
13.3               This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
13.4               Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5               If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
13.6               These terms are governed by English law and you can bring legal proceedings in respect of the training services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the training services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the training services in either the Northern Irish or the English courts.